For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of recreating and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you believe that you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.