The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.
Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
If your item is defective, please be assured that we will work with you regarding this issue. Please email us as soon as you can with a brief description of the problem. If you could provide photos with your email that will help us to resolve the issue quicker!
Email us at firstname.lastname@example.org.
Yes, we do! All orders to be shipped with a FedEx priority level of service are automatically bumped to the top of our fulfillment queue to assure the best possible fulfillment time. This can often cut the fulfillment time in half for orders with an expedited shipping rate!
They don’t ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.
If your order has not yet been shipped, it is possible to upgrade your shipping method. Contact us as soon as possible.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of recreating and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you believe that you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
Pearls In Bloom will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – Pearls In Bloom would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”
If you are unable to locate the package you will need to contact us so we can re-order the item and have it re-shipped. If you’d like to file a claim with the courier for reimbursement, Pearls In Bloom can assist you in this process – however, be mindful that claims through USPS or FedEx can often take several weeks before being resolved or refunded.
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to us. You will have 30 days to confirm the updated and correct address as well as confirm the charges for reshipping the package.
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment.
At this time we only ship within the United States, however international shipping will be available in the future.
Some of our items are ready to ship today and other items are made to order. This is communicated on the product detail page for each item.
For items that are made to order, it takes about 2-5 business days to get them ready for shipment. More than a half of our orders are shipped within 3 business days or less. Then you should add shipping times on top of that. Overall speed and price depends on product type and destination.